Service

Authorized Service Provider

We provide same day or next day service, usually within 8 working hours from the time the call is received on Hewlett-Packard, Brother, Xerox and Toshiba office equipment.

We carry a full line of parts in each of our two service centers, as well as in the four service vans.

Parts are also available next day from our network of national sources. Maintenance agreements and service plans are available.

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Service & Repairs

After 20 years of printer repair, we have become the best at what we do. With a staff of fully certified technicians, to an abundance of knowledge of the machines, we know we will meet and exceed all expectations.

If you reside outside of our normal business area (Portland and Salem Metro areas), there is a trip fee of a dollar per mile both ways. When dropping off a printer for repair, there is a $35 deposit fee which will go towards your repair if you choose to have one, the fee is non-refundable.

If you have a Brother, Canon or Fellowes warranty, don’t forget to bring in a proof of purchase! We won’t be able to process a claim without it. If you have not been rated for on site warranty or if you didn’t buy the printer from DPS, then you will be charged a trip charge of $35 dollars.

On-Site Repairs

  • Cleanings (not repairs) $75/hr
  • Mono Laser Printers, Dot Matrix Printers $85/hr
  • Fellowes Shredders $85/hr
  • Color Laser Printers $95/hr
  • Line Printers $95/hr
  • Plotters & Wide Format Printers $95/hr
  • Xerox, Brother and HP Multifunctions $95/hr
  • Industrial Copy Machines $95/hr

High Volume

We offer discounts to customers who purchase larger quantities of products on a monthly basis. To learn more, please call us:

888.227.1117

Free

same day / next day local
delivery to the Salem &
Portland areas

Bench Rates

  • Inkjet Printers, Mono Laser Printers $49/hr
  • Color Laser Printers, Plotters, Copiers $69/hr
  • For bench repairs, there is a $35 inspection fee we collect at time of dropoff that applies towards your repair. It is non-refundable.
  • On-site repairs are charged at an hour minimum, then continue in quarter hour increments as the repair continues.
  • Warranties cover parts, not labor.
  • There is no travel charge in the greater Salem and Portland areas. Anywhere else we charge a $1 a mile to and from your site. Please call if you would like to check if we will come to your location free of any travel charges.

Service Contracts

When you’re running a business, you have enough to worry about besides your printers breaking down or needing supplies. When you have a maintenance contract with DPS, we take care of toner and repairs whenever you need them.

We offer 5 and 4 hour guaranteed response times to ensure you won’t be out of commission in the office. If that is something you’d be interested in, please call us and we’ll work something up just for you